Year-Round Full-Time Employment
Schedule and Salary
Hours: 32 hours + weekly
Start Date: Immediately
Application Deadline: Open until filledHow to Apply
The Rides Area Supervisor has the overall responsibility for directing the daily operations of all Rides Area/Gondola Transport facilities in the Rides Area Manager’s absence, ensuring compliance with the zoo’s standards in all areas of operations, including customer relations, area appearance, and cleanliness, while also ensuring excellent visitor (customer) care. Has extensive knowledge in operation of all amusement rides. Always ensures safety of visitors, answers guest questions and provides consistent, friendly and helpful guest service. Must be able to multi-task and work in a fast paced environment.
1.Ensure rides area is always properly staffed and operational at scheduled opening and closing times; in the event of call offs or no-shows, contact and secure replacements.
2.Ensure that all opening procedures are performed, including all daily cleaning and maintenance requirements.
3.Direct and coordinate the activities of team members; coordinate rest breaks and meal periods.
4.Monitor and enforce team member’s adherence to Zoo’s policies and procedures.
5.Supervise, develop, train and motivate assigned team members; maintain and enforce high standards of quality control, hygiene, health and safety. Monitor customer service/customer relations. Address, respond to and resolve customer needs, questions, and complaints.
6.Monitor performance of team members and advise Rides Area Manager of employee concerns and conflicts.
7.Maintain ongoing communication with Food and Beverage Manager advising them of needs, suggestions, ideas and staffing concerns.
8.May be required to report early or stay late to accommodate special events and/or occasions.
9. Greet each customer by providing a friendly environment, by smiling and acknowledging their presence.
10.Operate rides and closely observe ride and riders to ensure safe operation (including assisting riders on and off rides, loading and unloading passengers in a safe manner, etcetera).
11.Record hourly rider counts as needed/required.
12.Monitor and respond to inappropriate guest behavior; respond appropriately to emergency situations.
13.Maintain a clean and orderly rides area.
14.Demonstrate superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etcetera).
15.Demonstrate knowledge of, and supports, the East Bay Zoological Society’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior.
16.Perform other related duties as required and assigned.
Ability to read, count and write accurately.
Ability to follow safe practices, show attentiveness to work and be safety conscious.
Ability to learn to operate various rides and detect possible problems with ride operation.
Ability to communicate with customers, co-workers and management.
Ability to follow verbal and written directions.
Ability to work independently and as part of a team.
Ability to greet guest and answer guest questions in a consistent, friendly and helpful manner.
Ability to communicate clearly to guests to give instructions and directions.
Ability to handle difficult customer service situations.
Ability to help guests in a friendly, but firm, manner.
Must be flexible with work schedule. Ability to be on time when scheduled.
Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (8 hour shifts or more)
Basic math skills.
Basic computer skills needed.
LICENSE: Valid CA license fortrain operation.
High School diploma or equivalent G.E.D
Minimum 2 years in customer service
Strong interpersonal and communication skills.
Proven leadership skills with an understanding of the importance of team building/development.
Exceptional problem solving, decision making and organizational skills
Demonstrates flexibility and composure in fast-paced environment.
Proficiency with relevant software and computer programs (Windows, MS Office, etc)
Please note that this job description intends to describe the general nature and level of work being performed the people or person assigned to this job. It is not to be construed as an exhaustive list of all responsibilities, duties and/or skills required of the personnel for this position. The order in which duties and responsibilities are listed is not significant, and personnel may be required to perform duties beyond this list or outside of their normal responsibilities from time to time or as needed.How to Apply
P.O. Box 5238
9777 Golf Links Road Oakland, CA 94605
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